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Terms and Conditions

(Updated 1/31/2024)

By purchasing from Pastry Plug, you are agreeing to the following policies:

 

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RETURNS AND EXCHANGES

Order Cancellations, Exchanges, and refunds are not permitted.

All sales are final.  

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SHIPPING

Please allow up to 2-3 weeks for ALL regular (non pre-order) orders for shipping and processing.

Covid-19 delays may still apply. 

USPS shipping delays due to Covid-19 may take up to one month for delivery. All orders are provided with USPS Tracking information with shipment confirmation email.

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DELIVERY

All orders are shipped through USPS and include a USPS tracking number emailed once shipped.

You will be provided the following information:​

• Email update with time and location of the delivery

• ​Signature Confirmation™  for orders above $100 requires that the recipient (or a responsible person at the residence) be present to sign for the item. Orders without available present signature will be sent to a designated local USPS office and will be required for an in-person pick up.​ Any unclaimed orders returned to sender requires a repurchase of a new shipping label at a 50% discounted rate. 

• All USPS tracking information will be sent to your email and will update once order is out for delivery

 

PRE-ORDERS

By purchasing a preorder item, you are agreeing to pay for a product and wait the required time for the product to be made and shipped to you. 

All Made-to-Orders take up to one month minimum to process and ship, as each item takes time to create from scratch at a request basis, unless noted otherwise. 

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Not responsible for lost or stolen items after shipment.

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All orders are provided with USPS tracking information that is emailed after shipment confirmation.

 

For any additional insurance, please request a USPS Signature Confirmation for your  order, which requires an in-person signature upon delivery or post office pick-up. Orders that are returned to sender will require the payment of a new shipping label at a 50% rate for shipping costs in order to be redelivered.  

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Important disclaimer:

DO NOT EAT! None of these shop products are edible. 

*Keep out of reach from small children as small pieces may be choking hazardous.*

Not toys! Each item is delicately handcrafted and is fragile by nature.

Best used for decoration purposes and will not withstand rough conditions.

To best preserve colors, avoid long periods in direct sunlight.

Handmade from clay and resin.

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Logo, branding, and merchandise for

Pastry Plug was designed by David Jimenez... AKA Papa Pastry <3

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